Data protection & right of withdrawal
The personal data required for the successful ordering process (name, address, e-mail, etc.) are used exclusively for the shipment of the ordered products.
At NO TIME will personal data of our customers be disclosed to third parties.
All your personal data is very important to us and will always be treated confidentially!
The ordering process is carried out via secure SSL encryption to ensure the best possible data protection.
Likewise, e-mail addresses (keyword newsletter) are not passed on to third parties and are used exclusively for sending e-mails about new products or similar. However, this can be revised and terminated at any time by the user via the "unsubscribe newsletter" function. Thus also the e-mail addresses of these users will be deleted, if they are not customers of gardenshaman.eu.
When you post a comment on our website, this may be consent to store your name, email address and website in cookies. This is a convenience feature so that when you post another comment, you don't have to re-enter all this data. These cookies are stored for one year.
If you have an account and log in to this website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain any personal data and is discarded when you close your browser.
When you sign up, we will set up some cookies to store your login information and viewing options. Login cookies expire after two days and display option cookies expire after one year. If you select "Stay signed in" when you sign up, your sign-in will be maintained for two weeks. When you log out of your account, the sign-in cookies are deleted.
When you edit or publish an article, an additional cookie is stored in your browser. This cookie does not contain any personal data and only refers to the post ID of the article you have just edited. The cookie expires after one day.
By using our registration on gardenshamen.eu you agree to these requirements, as well as our terms and conditions. Thank you for your understanding. Wishes, suggestions and complaints are very welcome at firstname.lastname@example.org. Thank you very much 🙂
What we collect and store
While you visit our website, we record:
- Viewed products: Here we show you products that you have recently viewed.
- Location, IP address and browser type: We use this for purposes such as estimating taxes and shipping costs.
- Shipping Address: We will ask you to provide this at the time of checkout, for example, to determine shipping costs before you place an order, and to send you the order.
When you shop with us, we will ask you to provide information such as your name, billing and shipping address, email address and phone number, credit card details/payment details, and optional account information such as username and password. We use this information for the following purposes:
- Sending information about your account and order
- Response to your inquiries, including refunds and complaints
- Processing of payment transactions and prevention of fraud
- Set up your account for our shop
- Compliance with all legal obligations, such as tax calculation
- Improvement of our shop offers
- Sending marketing messages if you want to receive them (newsletter)
When you create an account with us, we store your name, address, email address and phone number. This information will be used to fill in the payment information for future orders.
We typically retain information about you for as long as we need and are required to retain it for the purpose for which it was collected and used. For example, we store order information for 10 years for tax and billing purposes. This includes your name, email address, and billing and shipping address.
It will also store comments or product reviews if you choose to leave them.
You can delete your account at any time under "My account" or, if this is not possible, by sending us an e-mail. All of your personal data will be deleted. However, comments/contributions/product reviews that have already been written will still be visible, i.e. online on our shop page. If you want to have them explicitly deleted, please contact us by e-mail!
Right of withdrawal
Unfortunately, it can sometimes happen that you are not satisfied with the products you have ordered and you want to withdraw from the purchase.
In the case of purchase before plants/seeds, we can unfortunately, since we can not give a germination guarantee on seeds, in case of non-germination refund the paid amount. We are happy to discuss a replacement in individual cases, as long as you can send us the exact growing and germination conditions (including photos) by e-mail. We will gladly take care of your problem!
In the event that after a certain period of time the plants you have purchased show signs of damage or death, it is best to contact us by e-mail with photos and a detailed description, and we will try to provide you with expert advice and, if necessary, find a solution.
All other products, with which you are possibly not satisfied, can be returned within 2 weeks, as far as not damaged by the customer, original packaging destroyed or their contents used up. The shipping costs are borne by the customer - we are happy to provide free replacements and also bear the shipping costs back to the customer!
Below is the cancellation form for the exact description of the facts and the return:
Please contact us in EVERY CASE by e-mail or phone and we will surely find a solution together for the problem at hand!
Hiermit widerrufe(n) ich/wir (*)
den von mir/uns (*) abgeschlossenen Vertrag über
den Kauf der folgenden Waren (*)/die Erbringung der folgenden Dienstleistung (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of the consumer(s) (only in the case of notification on paper):