❓ Frequently asked questions (FAQ)
Find it quickly, open it up, done.
🚚 Shipping
🌍 Do you deliver worldwide?
Yes, we ship the majority of our products worldwide.
⚠️ Plants we always ship only within the EU. Outside the EU only on request - the Full risk (e.g. customs/delay/damage) shall be borne by the customer.
⏳ How long does shipping take?
EU: approx. 5-10 days
Worldwide: depending on location approx. 10-20 days (sometimes longer).
📌 Uninsured shipping vs. insured shipping (important)
At uninsured shipping (without shipment number) In the event of loss/damage to the order, we assumeNo liability. This means: No replacement and no refund in the event of loss or damage.
- No shipment tracking
- No liability / no replacement / no refund
- Cheapest option
✉️ Letter (seed): 5,90 € Worldwide
📦 Package: 14,90 € Worldwide
- Tracking / shipment tracking
- Better traceability of the shipping route
- Recommended for more valuable orders
✉️ Letter (seed): 9,90 € Worldwide
📦 Package: 16,90 € Worldwide
💶 How much does shipping cost?
- Uninsured (worldwide): 5,90 €
- With consignment number: 9,90 €
- Uninsured (worldwide): 14,90 €
- With consignment number: 16,90 €
💳 Payment
💶 What payment methods do you offer?
- 🏦 Bank transfer
- Credit card / Sofort (Klarna)
- ₿ Bitcoin
- ✉️ Bar per registered letter (shipping risk with the sender)
🏪 Collection & location
📍 Can I collect locally / do you have a store?
Unfortunately not. There are No collection and no retail store.
🔐 Data protection & security
🔒 Is the store secure (SSL)?
Yes - the connection is SSL-encrypted.
🕵️ Do you pass on customer data to third parties?
No. We give none of your data to third parties further. Your data, which you pass on to us when ordering, will only be used for the legally required invoicing
🔁 Complaints & returns
🧾 I would like to make a complaint - what should I do?
Please first by e-mail to office@gardenshaman.eu (Briefly describe the problem + photos if necessary).
Complaints please immediately after receipt report.
📦 What can be taken back?
Only unused, unopened, undamaged Products or plants.
If something is missing/not in its original condition, this can be offset against the purchase price become. Further information by e-mail.
🌱 Seeds
🌱 Is there a germination guarantee?
No, we are of the opinion that a general „germ guarantee“ would be dubious.
The germination of seeds is highly dependent on a variety of conditions that we cannot control (storage, temperature, light, humidity, substrate, water quality, timing). For this reason, it is unfortunately not possible to make any general guarantees for seeds. However, we always endeavor to help with questions, problems, etc. We are also happy to send seeds free of charge in the event of a problem if we are able to identify any problems with germination. It is best to write to us at: office@gardenshaman.eu
🪴 Plants
🪴 Note after receipt
Plants can be shipped after stressed (transportation, darkness, temperature changes) and need some time to Recreation.
We create a Care instructions with. If anything is unclear: please immediately so that no time is lost.
📝 Order
✏️ Can I change my order at a later date?
Changes can only from us please send a short e-mail (preferably as soon as possible) to office@gardenshaman.eu.
📞 Customer service
📩 What is the best way to reach you?
The best way is by e-mail: office@gardenshaman.eu
We are often in the greenhouse/gardens (especially during the season). Phone: 0650 717 09 83
⏱️ How quickly do you reply?
Normally within 1-3 days.